Refund and Cancellation Policy

All projects begin after:

• The client approves the official proposal or quotation.
  
• An initial advance payment (30% of total project value) is received.
  

Each project follows the standard payment milestone structure:

• 30% advance to initiate work.
  
• 40% mid-way through project development.
  
• 30% upon delivery or completion.
  

All invoices are due as per the payment schedule shared with the client.

1. Cancellation by Client

If the client decides to cancel a project after initiation, the following terms apply:

• The advance payment (30%) is non-refundable, as it covers project initiation, planning, and resource allocation.
  
• If work has begun, additional charges may apply depending on the percentage of completion.
  
• Requests for cancellation must be sent in writing via email.
  

2. Cancellation by Alspark Solutions

We reserve the right to cancel or suspend a project if:

• The client fails to provide required information, approvals, or materials.
  
• Payments are delayed beyond the agreed timeline.
  
• There is misuse of intellectual property, violation of contract terms, or non-cooperation.
  

In such cases, the client will be notified in writing. Fees for completed work will still be payable.

We provide services that involve significant time, effort, and planning. Hence, refunds are offered only under specific conditions.

Refunds are not applicable when:

• A project has already commenced and deliverables are in progress.
  
• Delays occur due to client-side approvals, content, or feedback.
  
• The client changes project scope after approval.
  
• A third-party service (such as ad platform, hosting, or plugin) causes downtime or technical issues.
  

Refunds are considered only when:

• The project has not yet been started after payment.
  
• There is a clear failure on our part to deliver the agreed-upon scope, and both parties agree in writing that a refund is appropriate.
  

In such cases, refunds will be processed for the unutilized portion of the project fee within 10–15 business days.

We are committed to timely delivery; however, timelines may extend in cases such as:

• Delayed client inputs or feedback.
  
• Revisions requested beyond the agreed scope.
  
• Technical or platform-related issues outside our control.
  

Any such delays will be communicated promptly to the client.

For ongoing marketing retainers, subscription-based services, or monthly campaigns:

• Either party may terminate the engagement with 30 days’ written notice.
  
• Refunds are not applicable for services already rendered within the notice period.
  
• Any prepaid balance for future months (beyond the notice period) will be refunded within 10–15 business days.

Fees paid to third parties (such as ad platforms, hosting providers, domain registrars, or software tools) are non-refundable. These services operate under their own independent policies, and Alspark Solutions has no control over their terms or billing.

If you are unsatisfied with any service, please contact us first. We will review the situation and work toward a fair resolution.

Most issues are resolved through transparent communication and adjustments without the need for formal escalation.

For any questions regarding these Terms and Conditions, please contact us at:

Email: [Insert official email address]

‍Company: Alspark Solutions

‍Registered Offices: India and Australia